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Construct Name:
Collaborative Service Delivery
Definition of Construct:
A work environment and customer service delivery process that exceeds customer expectations by providing services in a supportive, team-based environment.
Theoretical Foundation:
Transtheoretical Model
Synonyms for Construct:
Similar Constructs:
Associated Constructs
Keywords:
No references found.
Measures
Datasets
Assessing Readiness for Collaborative Service Delivery
(Last Updated: 7/29/2011 3:16:44 PM by Janice Prochaska)
EHR Campaign Evaluation form
Summary Statement:
1. Please rate each of the measures below (with 1 being weak and 5 being strong):
Weak
Strong
2. If you disagree with the recommendations in this statement what would you recommend instead, keeping in mind the key criteria for brief, practical measures that are feasible for EHRs? (NOTE: Items with asterisks (**) are considered most important.)
Reliable
Valid
Sensitive to Change **
Feasible **
Important to Clinicians
Public Health Relevance
Actionable, or feasibility of developing recommended clinical decision support **
User Friendly
Broadly Applicable
Cost
Enhancing Patient Engagment
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